Hyperice Australia Returns & Refunds Policy
This Site is operated by Elite Athlete Supply Co., the exclusive e-com distributor for Hyperice in Australia.
Elite Athlete Supply Co Returns & Refunds Policy
We want you to love your purchase. If you need to return an item, our Customer Support team is here to help. Please review the following guidelines for returns:
Proof of Purchase
We require proof of purchase for all returns. Acceptable forms include a receipt or order confirmation from Hyperice.com.au
Standard Return Policy
- Returns are accepted within 30 calendar days from the date of receipt for change of mind.
- Items must be purchased directly from Hyperice.com.au. Products purchased from other retailers must follow their respective return policies.
- For change-of-mind returns or items that have been opened/used, a 20% restocking fee will apply.
- Shipping costs for returns are the customer’s responsibility.
- Products must be returned in new, undamaged condition. Items showing wear or damage will not be accepted.
Product Availability
All products are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Faulty or Misrepresented Items
Consumer guarantees apply to faulty, misrepresented, or unsafe products. These items can be returned at any time within a reasonable period, and no restocking fees or shipping costs will apply.
Lost or Damaged Returns
We recommend using trackable shipping for returns. Items remain the customer’s responsibility until received by The Move Better Project.
Refunds
Refunds will be processed within 3-5 business days of receiving and inspecting your return. Refunds for faulty items will be prioritized and processed promptly.
Cancellations
You have the right to cancel your order if the product is not available for delivery within the specified timeframe. Upon cancellation, a full refund will be processed to your original method of payment.
Bundles and Kits
- For change-of-mind returns, all items in a promotional kit or bundle must be returned together.
- Faulty items within a bundle are eligible for individual remedies under consumer guarantees.
Price Adjustments & Exclusions
- We do not offer price matching or adjustments for items purchased outside a specified sale period.
- No additional discounts apply during sale events.
Normatec boot sizes
It is imperative you select the correct size Boot for your needs. Please note that, due to hygiene reasons, we do not accept returns or exchanges on boots that have been opened and used.
If you do wish to swap boots once you have received, prior to opening or using the product, please contact customersupport@hyperice.com.au to arrange.
Should you require any help in choosing what size is right for you, please refer to the below size chart:
