Shipping

Shipments are made available in Australia.

Delivery timeline, once shipped, to most destinations in Australia will be within 3-5 working days.  Remote destinations can take up to 10-14 days.

Delivery times notified to the Customer are estimates only and The Move Better Project is not responsible for late or non-delivery.

*PLEASE NOTE:

Possible Dispatch Delay

Our team is moving as fast as possible to get your orders out and delivered ASAP. Due to high volumes of orders during our Holiday Sale Period, we do expect a dispatch delay of 14-21 days.

Feel free to check in with us on your order progress via CustomerSupport@hyperice.com.au

Please check all your order details carefully before processing your order. The Move Better Project will not take responsibility for any product lost or stolen, is addressed incorrectly or due to misinformation given on your order form.

Once orders are collected by the Courier from our Warehouse, The Move Better Project accepts no liability or responsibility for goods lost, stolen or damaged in the delivery process.

If your order has been damaged in transit, delivered incorrectly or no delivery has occurred (despite being supplied tracking details and/or delivery confirmation), please liaise directly with Australia Post using your tracking number provided as reference. Our Customer Support team is also available to help you in this process via CustomerSupport@hyperice.com.au

At checkout, you can choose regular Australia Post or optional Express Shipping for all orders in Australia (EXPRESS SHIPPING OPTION CURRENTLY NOT AVAILABLE)
Australia Post/Startrack will attempt to deliver, and then hold your package at the closest Australia Post office or Startrack depot for 10 days. If not collected, the package will be sent back to our warehouse, where a re-delivery fee will be applicable.
If you are unable to collect from the Post Office or Depot location, your order will be sent back to our warehouse. Hyperice will then contact you to confirm your order details including address are correct, and arrange a redelivery. This will incur a redelivery charge.
If you would like a refund, upon delivery, you can refuse the package (do not sign/accept) and it will be sent back to our warehouse where we will then contact you confirming your refund.