Shipping

This Site is operated by Elite Athlete Supply Co., the exclusive e-com distributor for Hyperice in Australia.

Shipping Locations

We currently ship to locations within Australia ONLY.

Delivery Timelines

Once shipped, delivery to most Australian destinations is typically completed within 3-5 business days.
Deliveries to remote locations may take up to 10-14 business days.
If your order includes products that are not currently in stock, we will provide an estimated delivery date. If we are unable to fulfill your order within the estimated timeframe, we will notify you and offer the option to cancel the order for a full refund or select an alternative product.

Dispatch Delays

During periods of high order volumes, such as sales or holidays, dispatch delays of 14-21 days may occur. If you require an update on dispatch times before placing your order, please contact us at CustomerSupport@hyperice.com.au.

Delivery Estimates

Delivery timelines provided are estimates only. While we strive to deliver within these timeframes, delays may occur due to factors beyond our control.

Order Accuracy

Please check your order details carefully before submitting your purchase. Elite Athlete Supply Co is not responsible for delays, non-delivery, or additional costs resulting from incorrect or incomplete information provided at checkout.

Responsibility for Orders

Once orders are shipped from our warehouse, responsibility for loss, theft, or damage passes to the courier.
If your order is damaged in transit, delivered incorrectly, or not delivered despite tracking information showing otherwise, please contact Australia Post directly using the tracking number provided.
For assistance in resolving such issues, you can also reach out to us at CustomerSupport@hyperice.com.au.

Delivery Options

At checkout, you can choose between regular shipping via Australia Post or Express Shipping (currently unavailable).
If delivery is unsuccessful, Australia Post/Startrack will hold your package at the nearest post office or depot for 10 days. If uncollected, the package will be returned to our warehouse, and a re-delivery fee will apply.

Re-delivery and Refunds

If your package is returned to our warehouse, we will contact you to confirm your address and arrange re-delivery. This will incur a re-delivery fee.
If you wish to request a refund instead, you can refuse delivery of the package upon arrival. The package will then be returned to our warehouse, and we will process your refund upon confirmation.