Shipments are made available in Australia and New Zealand. If you require delivery outside of these regions email firstname.lastname@example.org
Most destinations in Australia will be within 3-5 working days. Remote destinations can take up to 7 days. New Zealand customers should allow 5-8 working days for delivery. Delivery times notified to the Customer are estimates only and Elite Athlete
Supply Co Pty Ltd is not responsible for late or non-delivery.
If the Customer requests the Seller to postpone delivery of the Product beyond the delivery date or dates specified in the order, the Seller may agree to do so if the Customer pays an additional fee for such postponement and for storage charges.
All Hyperice products are supplied on a delivery only basis & compulsory postage and handling charges apply. Postage & handling charges apply “per item” therefore multiple orders made in the same transaction will incur additional postage & handling charges. Free shipping may apply to some bulk orders.
Please check all your order details carefully before processing your order. Elite Athlete Supply Co Pty Ltd will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form. If an item is signed for as delivered,Elite Athlete Supply Co Pty Ltd considers the product as delivered.
- Free Shipping (Orders over $300) Allow 3-5 Business Days | Carrier: Australia Post (for customers in Australia)
- Please note: All Hyperice orders require a signature upon delivery.
- Unfortunately, we can't forego a signature upon delivery.
- The shipping carrier will attempt to deliver, and then hold your package at the closest Australia Post office for 10 days. If not collected, the package will be sent back to our warehouse, where a re-delivery fee will be applicable.
- Orders cannot be canceled or changed.
- If you cannot pick the unit up from the original address, the carrier will attempt to deliver and then hold your package at the closest Australia Post office for 10 days.
- If you cannot pick it up there, it will be sent back to our warehouse. Hyperice will then contact you to confirm a desired address change. This will incur a redelivery charge.
- If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.