Privacy Policy

This Site is operated by Elite Athlete Supply Co., the exclusive e-com distributor for Hyperice in Australia.

This Privacy Policy describes how Elite Athlete Supply Co. (the exclusive e-com distributor of Hyperice for Australia, via Hyperice.com.au) collects, uses, stores, discloses, and protects personal information. We are committed to respecting your privacy and ensuring compliance with relevant privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

1. Information We Collect

We collect personal information directly from you when you:

Use our website or services.
Interact with third-party websites or services.

Information we may collect includes:

Contact details (e.g., name, email, phone number, shipping address).
Transaction details (e.g., order history, payment information).
Technical data (e.g., IP address, browser type, and cookies).

2. Use of Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons, to:

Enhance your browsing experience.
Recognize returning users.
Deliver targeted advertising.

Third-party advertisers may also use cookies or web beacons on our website to deliver relevant advertisements. You can manage your cookie preferences by adjusting your browser settings. Note that disabling cookies may affect the functionality of our website.

3. How We Use and Disclose Your Information

We may use and disclose personal information for the following purposes:

To fulfill and manage your orders.
To communicate with you about your transactions, inquiries, and promotional offers.
To improve and personalize your experience with our website.
To comply with legal obligations and respond to lawful requests.

Disclosure to Third Parties

We may share personal information with:

Service providers who assist us in delivering products and services (e.g., payment processors, delivery companies).
Affiliates and promotional partners for marketing purposes (only with your consent, where required).
Legal authorities if required to comply with laws, prevent fraud, or protect rights and safety.
Prospective buyers in the event of a sale, merger, or restructuring of our business.

4. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

Access personal information we hold about you.
Request corrections to ensure your information is accurate and up-to-date.
Lodge complaints if you believe we have breached your privacy rights.

To exercise these rights, please contact us at: CustomerSupport@hyperice.com.au.

5. Protecting Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

6. Security of Your Information

We take reasonable steps to safeguard your personal information against unauthorized access, misuse, and loss. However, no method of data transmission or storage is 100% secure. You acknowledge that any data shared with us is at your own risk.

7. Transfer of Information

Our website is hosted on servers in Australia, and all data collected is processed under Australian law. If you are accessing the website from outside Australia, you consent to the transfer and processing of your information in accordance with this Privacy Policy and Australian laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the updated policy will take effect immediately upon posting.

For further inquiries or concerns about this Privacy Policy, please contact us at:

CustomerSupport@hyperice.com.au